31 GenAI in Banking & Finance : Faithfulness Metrics: Evaluating the Factual Consistency of Generated Responses
Faithfulness Metrics: Evaluating the Factual Consistency of Generated Responses Evaluating the quality of generated text—especially in applications like chatbots, customer service, and retrieval-augmented generation (RAG)—requires robust metrics. Among these, faithfulness stands out as a measure of factual consistency: it checks if an AI's response aligns with the supporting data or context provided.