41 GenAI in Banking & Finance : Digital Payments as a Business Function in FinTech
From Physical Instruments to Real-Time Digital Platforms 1. Introduction Payments constitute the most fundamental business function within any financial system. Every economic exchange—whether between individuals, businesses, or institutions—ultimately requires a reliable mechanism for transferring value. Historically, payment systems evolved slowly, constrained by physical instruments, manual processes, and geographic boundaries. However, the emergence of FinTech and the digital economy has transformed payments into a fast, secure, and always-available digital service. In the FinTech ecosystem, digital payments are no longer a back-office banking operation. Instead, they function as core infrastructure , enabling commerce, financial inclusion, platform-based business models, and innovation across lending, investments, and insurance. To understand this transformation, it is essential to examine the evolution of payment instruments—from cash and cheques to modern real-time digital ...